Everything you need to know before ordering a custom mold
We want your experience with MoldeSilicona to be seamless. In this FAQ section, you’ll find clear answers about our custom silicone molds, the ordering process, and shipping.
If you can’t find the information you’re looking for, contact us and we’ll be happy to help.
How can I order a custom silicone mold?
Our molds are fully custom-made, tailored to the real needs of each client.
To provide you with an accurate quote, we need the following information:
- Mold dimensions (height, width, and depth)
- Black-and-white logo file
- Intended use of the mold (chocolate, butter, soap, resin, wax, or others)
- Shipping city and country
With this information, we’ll prepare a 3D design preview along with a no-obligation quote.
How do I send my logo?
Puedes adjuntar tu logotipo en formato PDF, JPEG, PNG o SVG directamente a través de nuestro formulario de contacto
It’s important that the design is in black and white, as reliefs are created in positive or negative to achieve the best technical result.
Can I return or exchange a custom mold?
No. Since this is a fully custom-made product, returns or exchanges are not accepted once the design has been approved.
Before production:
- You’ll receive a design preview
- Te enviaremos fotos reales del proceso
This way, you can approve the mold with complete confidence.
Can I order a mold using one of the logos shown in the photos?
No. The logos shown in the images are examples of work created for other clients and are not available for sale.
Yes, you can:
- Choose a similar shape or format
- Customize it with your own logo or design
How can I be sure the final result will be correct?
Once we receive your details:
- We’ll send you a 3D design preview for approval
- The model is produced using high-resolution 3D printing
- You’ll receive real photos of the process
This ensures an accurate, professional result with no surprises.
Are your silicone molds food-safe?
Yes. All our molds are made from food-grade platinum silicone, free from BPA, lead, and phthalates.
They are suitable for:
- Dishwasher
- Oven up to 200 °C (392 °F)
- Refrigerator and freezer
More questions about custom silicone molds
What type of silicone do you use?
We use professional platinum silicone, selected for its flexibility, durability, and excellent detail definition—ideal for intensive use.
What level of detail can be achieved in a logo?
We can reproduce fine, precise reliefs even in small logos, maintaining clean edges and clear legibility in every use.
How many times can a mold be used?
With proper use, our molds are designed for many production cycles, maintaining their shape and quality.
How do you clean and maintain the molds?
It’s recommended to:
- Wash with warm water and mild soap
- Avoid sharp objects
- Store the mold clean and dry
This helps extend its service life.
Do you work only with companies, or also with individuals?
We work with brands, restaurants, hotels, and events, as well as professional artisans and independent creators—always with a custom, professional approach.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times depend on the destination country.
Any applicable import taxes or customs duties are not included.